Privacy Policy

To provide online gaming and account services, Jeetcity Casino may collect information that identifies you or relates to your use of the website. The information collected depends on the services you use, the interactions you have with the site and the checks that may be required before certain activities can be completed.

Account and contact information

When you register or communicate with the site, information may include your name, date of birth, residential details, contact details, login information, account preferences and records of your communications with customer support. Information may also be collected when you enter competitions, request assistance, update your profile or respond to communications.

Verification information

The site may request identity and age verification information, including copies or details from identification documents, proof of address and other information needed to confirm that an account is being used by the correct person. Additional information may be requested where appropriate for security, responsible gaming, anti-fraud or compliance checks.

Payment and transaction information

The site may keep records of deposits, withdrawals, wagers, winnings, account balances and other transactions. Payment providers may process payment card, bank or other payment details on the site's behalf. The site may receive information needed to confirm a transaction without necessarily storing all sensitive payment details itself.

Device, usage and cookie information

When you visit the website, technical information may be collected, such as your IP address, browser type, device type, operating system, language settings, pages visited, access times and general location information derived from technical data. The site may also use cookies, pixels and similar technologies to remember preferences, support account functions, understand website usage and help protect the service.

Personal information may be used for purposes connected with providing, administering and securing the casino service. The purposes may include:

• Creating, maintaining and administering your account.
• Confirming your identity, age and eligibility to use relevant services.
• Processing deposits, withdrawals and other account transactions.
• Providing customer support and responding to questions, complaints or requests.
• Carrying out security, anti-fraud, anti-money laundering and other risk checks.
• Detecting, preventing and investigating suspicious, unauthorised or unlawful activity.
• Meeting legal, regulatory, accounting and record-keeping obligations.
• Operating, maintaining, testing and improving the website and its features.
• Understanding how players use the website and improving its performance and usability.
• Sending service-related notices, including account, security and transaction communications.
• Sending marketing communications where permitted and where you have provided the required consent or otherwise have a lawful basis to receive them.
• Applying responsible gaming measures and helping to keep the service safe for players.

Information may be used where it is necessary to provide a service you have requested, to comply with an obligation, to protect the security and integrity of the website, to prevent misuse or where you have given consent. Marketing consent can be withdrawn at any time, although withdrawing consent does not affect processing that is needed for account administration, security, transactions or legal compliance.

Sharing information

Personal information may be shared with service providers that help operate the website, such as payment providers, identity and verification services, technology providers, hosting providers, customer support services, security providers and professional advisers. These parties should receive information only where it is relevant to the service they provide or the purpose for which it is needed.

Information may also be disclosed where reasonably necessary to protect players, prevent fraud or unlawful activity, resolve disputes, enforce applicable terms, or respond to a valid request from a court, government body, law enforcement agency or other authorised organisation. Information may be processed or stored in more than one country where service providers operate internationally. Appropriate steps should be taken to protect information when this occurs.

Cookies

Cookies are small text files or similar technologies placed on your device when you use a website. Some cookies are necessary for core functions, including signing in, maintaining a session, remembering settings and supporting security. Other cookies may help measure website performance, understand how the service is used or provide more relevant communications.

You can manage or restrict cookies through your browser settings. Disabling some cookies may affect the availability or operation of certain website features. Your browser may also allow you to remove cookies that have already been stored on your device.

Protecting personal information

Reasonable technical, administrative and organisational measures may be used to protect personal information from unauthorised access, loss, misuse, alteration or disclosure. These measures may include access controls, authentication processes, monitoring, secure connections and staff or provider procedures. No website, online transmission or electronic storage system can be guaranteed to be completely secure, so you should use a strong, unique password and keep your login details confidential.

How long information is kept

Personal information is generally kept for as long as it is needed for the purposes described in this policy, for account administration, dispute handling, security, business records or other legitimate purposes. Some records must be kept for a period required by law even after an account is closed or a deletion request is made. When information is no longer required, it may be securely deleted, anonymised or otherwise disposed of in accordance with applicable procedures.

Depending on the circumstances and applicable privacy requirements, you may have rights relating to the personal information held about you. These rights are subject to reasonable verification and to any lawful exceptions, including obligations to retain records or protect the rights and security of other people.

• Access: you may ask for information about the personal information held about you and, where appropriate, request a copy.
• Correction: you may ask for inaccurate, incomplete or out-of-date information to be corrected or updated.
• Deletion: you may ask for your personal information to be deleted where it is no longer needed or where deletion is otherwise available. Deletion may not be possible for records that must be retained by law or for legitimate security, dispute or compliance purposes.
• Marketing consent: you may withdraw consent to marketing communications at any time. You can also use an unsubscribe option in a marketing message where one is provided.
• Complaints: you may raise a concern about how your information has been handled and ask for it to be reviewed.

To exercise your data rights, request access, ask for correction or deletion, withdraw consent to marketing, or raise a privacy concern, contact support@jeetcitycasino-aud.com. Please describe your request clearly and provide enough information for the relevant account or request to be located. For your protection, reasonable steps may be taken to verify your identity before information is disclosed or changes are made.

A request will be considered and handled in accordance with applicable privacy requirements. If a request cannot be completed in full, the reason may be explained where permitted. You may be asked to use account security procedures or provide further information so that another person cannot access or change your details.

Changes to this policy

This Privacy Policy may be updated from time to time to reflect changes to the website, services, technology, business processes or privacy requirements. The updated version will be made available on the website. You should review this page periodically, particularly before providing new information or using features that collect personal information. Continued use of the website after an update may indicate that you have read the revised policy.